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Celebrating : Oakdale Rehabilitation and Skilled Nursing Center Wins Pinnacle Customer Experience Award 2024
Pinnacle Customer Experience Award™ 2024
At Oriol Health Care, we are committed to delivering exceptional care and service to all our residents and their families. We are thrilled to announce that Oakdale Rehabilitation and Skilled Nursing Center has been honored with the prestigious Pinnacle Customer Experience Award for 2024!
What is the Pinnacle Customer Experience Award?
The Pinnacle Customer Experience Award, presented by Pinnacle Quality Insight – An HCP Company, is a nationally recognized accolade awarded to care providers who achieve outstanding levels of customer satisfaction. Pinnacle Quality Insight conducts in-depth interviews with residents and their families, evaluating various aspects of service to ensure only the best care providers are recognized.
Oakdale’s Achievement
Over the past year, Oakdale Rehabilitation and Skilled Nursing Center has been rigorously evaluated on multiple service areas. We are proud to share that Oakdale has excelled and earned the Pinnacle Customer Experience Award in the following categories:
- Quality of Food: Our culinary team is dedicated to providing nutritious and delicious meals that cater to the tastes and dietary needs of our residents.
- Cleanliness: Maintaining a clean, safe, and welcoming environment is a top priority for us, ensuring our residents feel comfortable and at home.
- Activities: We offer a variety of engaging activities designed to enrich the lives of our residents, promoting social interaction, mental stimulation, and physical well-being.
What This Means for Our Community
Earning the Pinnacle Customer Experience Award places Oakdale Rehabilitation and Skilled Nursing Center among the top 15% of care providers nationwide. This recognition is a testament to our unwavering commitment to continuous improvement and excellence in care.
A Commitment to Continuous Improvement
At Oriol Health Care, we believe in setting high standards and constantly striving to exceed them. This award reflects our dedication to providing exceptional care and services. We are incredibly proud of our staff at Oakdale Rehabilitation and Skilled Nursing Center for their hard work and dedication, which has led to this prestigious honor.
Thank You to Our Residents and Families
We extend our heartfelt gratitude to our residents and their families for their trust and support. Your feedback is invaluable and helps us continually enhance our services.
Join us in celebrating this significant achievement and our commitment to providing the highest quality of care. We look forward to continuing to serve our community with excellence and compassion.
For more information about Oakdale Rehabilitation and Skilled Nursing Center and our award-winning services, please visit our website or contact us directly.
Thank you for being a part of the Oriol Health Care family. Together, we are making a difference in the lives of our residents every day.
Oakdale Rehabilitation & Skilled Nursing: Proudly Holding a Five-Star Quality Rating from CMS.gov
At Oakdale Rehabilitation & Skilled Nursing Center, an Oriol Health Care facility, we are proud to announce that we have achieved a Five-Star Quality Rating from CMS.gov (Centers for Medicare & Medicaid Services) through their Care Compare program. This prestigious rating reflects our commitment to providing the highest standard of care to our residents. In this blog post, we will delve into what the Five-Star Quality Rating System entails, why it matters, and how Oakdale Rehabilitation & Skilled Nursing has earned this esteemed recognition.
Understanding the Five-Star Quality Rating System
The Centers for Medicare & Medicaid Services (CMS) developed the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily. The system assigns a rating between one and five stars to nursing homes, with five stars indicating the highest level of quality. The overall rating is based on three key domains:
- Health Inspections:
- This domain assesses the findings from state inspections over the past three years, focusing on health, fire safety, and emergency preparedness.
- Staffing:
- This rating evaluates the number of hours of care provided on average to each resident each day by nursing staff. A higher staffing level generally indicates better quality of care.
- Quality Measures:
- This area looks at various clinical data regarding the residents’ physical and clinical conditions, including their ability to perform daily activities and their general health status.
Why the Five-Star Quality Rating Matters
The Five-Star Quality Rating System serves as an important tool for families and caregivers seeking the best possible care for their loved ones. A five-star rating signifies excellence in health care services, ensuring peace of mind for families that their loved ones are in capable and caring hands. It also reflects a facility’s dedication to continuous improvement and adherence to the highest standards in health care.
Oakdale Rehabilitation & Skilled Nursing: A Five-Star Facility
Commitment to Excellence
At Oakdale Rehabilitation & Skilled Nursing, we are dedicated to providing exceptional care tailored to the individual needs of our residents. Our five-star rating from CMS is a testament to the hard work and dedication of our entire team, from our skilled nursing staff to our supportive administrative personnel.
Comprehensive Services
We offer a wide range of services designed to promote the health and well-being of our residents, including:
- Rehabilitation Services:
- Personalized physical, occupational, and speech therapy programs aimed at restoring function and improving quality of life.
- Skilled Nursing Care:
- 24/7 nursing care provided by our highly trained and compassionate staff.
- Long-Term Care:
- Comprehensive care plans that address the ongoing needs of residents requiring extended stays.
- Specialized Programs:
- Programs designed to meet the unique needs of residents with conditions such as Alzheimer’s disease and other forms of dementia.
State-of-the-Art Facilities
Oakdale Rehabilitation & Skilled Nursing is equipped with modern facilities and amenities to ensure our residents’ comfort and well-being. From our well-appointed rooms to our therapeutic and recreational areas, every aspect of our facility is designed with our residents in mind.
Visit Oakdale Rehabilitation & Skilled Nursing today and experience the five-star difference!
Achieving a five-star rating from CMS.gov is a significant accomplishment for Oakdale Rehabilitation & Skilled Nursing, and it underscores our unwavering commitment to excellence in care. We are honored to serve our community and to provide the highest quality of care to our residents. We invite you to visit us and learn more about the exceptional services we offer. For more information, please contact us or visit our website.
Thank you for entrusting Oakdale Rehabilitation & Skilled Nursing with the care of your loved ones.
We are committed to continuing our tradition of excellence and to maintaining the high standards that have earned us this prestigious five-star rating.
References:
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Centers for Medicare & Medicaid Services. (2023). Care Compare.
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Oriol Health Care. (2023). Oakdale Rehabilitation & Skilled Nursing. Retrieved from Oriol Health Care.
Note: This blog post is part of our ongoing commitment to transparency and excellence in care at Oakdale Rehabilitation & Skilled Nursing. We encourage all community members to reach out with any questions or to schedule a visit.
Oriol Health Care Announces Expansion of Health Services in Holden
The Oriol family announces the first step of its expansion at their Holden Campus. Founded by Eugene Oriol of Holden, Oriol has been serving the community since 1964. Oriol owns and operates Holden Rehabilitation & Skilled Nursing Center, Oriol Home Health, and Oriol Outpatient Therapy. Oriol is a recognized healthcare leader in both the Worcester and Wachusett communities and throughout New England.
Since acquiring the former Holden District Hospital property, Oriol has demonstrated its commitment to the community by providing, improving, and expanding public access to health care services on the site.
Commencing later this month, work will begin on utility upgrades and site improvements on the upper portion of the Holden campus. This work is associated with the proposed renovations and reuse of the former hospital building. During this time, temporary changes to vehicular and pedestrian traffic patterns may occur. Oriol asks the public to exercise extreme caution while visiting the site.
Oriol will collaborate with local, regional, and state planning and economic development officials. In addition, Oriol will be consulting engineers and community focus groups, in preparing plans for future development of the campus.
For further information and inquiries, please visit our website or contact us directly.
Angelique Harvey
Marketing & Community Outreach
Email: aharvey@oriolhealthcare.com
Phone: 508-829-1213
In West Boylston, Oriol owns and operates Oakdale Rehabilitation & Skilled Nursing Center. Bob, David, and Christine Oriol Mahoney all grew up and currently live in Holden. Oriol 360° is Oriol’s solution to integrated and coordinated post-acute care.