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Celebrating : Oakdale Rehabilitation and Skilled Nursing Center Wins Pinnacle Customer Experience Award 2024
Pinnacle Customer Experience Award™ 2024
At Oriol Health Care, we are committed to delivering exceptional care and service to all our residents and their families. We are thrilled to announce that Oakdale Rehabilitation and Skilled Nursing Center has been honored with the prestigious Pinnacle Customer Experience Award for 2024!
What is the Pinnacle Customer Experience Award?
The Pinnacle Customer Experience Award, presented by Pinnacle Quality Insight – An HCP Company, is a nationally recognized accolade awarded to care providers who achieve outstanding levels of customer satisfaction. Pinnacle Quality Insight conducts in-depth interviews with residents and their families, evaluating various aspects of service to ensure only the best care providers are recognized.
Oakdale’s Achievement
Over the past year, Oakdale Rehabilitation and Skilled Nursing Center has been rigorously evaluated on multiple service areas. We are proud to share that Oakdale has excelled and earned the Pinnacle Customer Experience Award in the following categories:
- Quality of Food: Our culinary team is dedicated to providing nutritious and delicious meals that cater to the tastes and dietary needs of our residents.
- Cleanliness: Maintaining a clean, safe, and welcoming environment is a top priority for us, ensuring our residents feel comfortable and at home.
- Activities: We offer a variety of engaging activities designed to enrich the lives of our residents, promoting social interaction, mental stimulation, and physical well-being.
What This Means for Our Community
Earning the Pinnacle Customer Experience Award places Oakdale Rehabilitation and Skilled Nursing Center among the top 15% of care providers nationwide. This recognition is a testament to our unwavering commitment to continuous improvement and excellence in care.
A Commitment to Continuous Improvement
At Oriol Health Care, we believe in setting high standards and constantly striving to exceed them. This award reflects our dedication to providing exceptional care and services. We are incredibly proud of our staff at Oakdale Rehabilitation and Skilled Nursing Center for their hard work and dedication, which has led to this prestigious honor.
Thank You to Our Residents and Families
We extend our heartfelt gratitude to our residents and their families for their trust and support. Your feedback is invaluable and helps us continually enhance our services.
Join us in celebrating this significant achievement and our commitment to providing the highest quality of care. We look forward to continuing to serve our community with excellence and compassion.
For more information about Oakdale Rehabilitation and Skilled Nursing Center and our award-winning services, please visit our website or contact us directly.
Thank you for being a part of the Oriol Health Care family. Together, we are making a difference in the lives of our residents every day.
Oakdale Rehabilitation & Skilled Nursing: Proudly Holding a Five-Star Quality Rating from CMS.gov
At Oakdale Rehabilitation & Skilled Nursing Center, an Oriol Health Care facility, we are proud to announce that we have achieved a Five-Star Quality Rating from CMS.gov (Centers for Medicare & Medicaid Services) through their Care Compare program. This prestigious rating reflects our commitment to providing the highest standard of care to our residents. In this blog post, we will delve into what the Five-Star Quality Rating System entails, why it matters, and how Oakdale Rehabilitation & Skilled Nursing has earned this esteemed recognition.
Understanding the Five-Star Quality Rating System
The Centers for Medicare & Medicaid Services (CMS) developed the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily. The system assigns a rating between one and five stars to nursing homes, with five stars indicating the highest level of quality. The overall rating is based on three key domains:
- Health Inspections:
- This domain assesses the findings from state inspections over the past three years, focusing on health, fire safety, and emergency preparedness.
- Staffing:
- This rating evaluates the number of hours of care provided on average to each resident each day by nursing staff. A higher staffing level generally indicates better quality of care.
- Quality Measures:
- This area looks at various clinical data regarding the residents’ physical and clinical conditions, including their ability to perform daily activities and their general health status.
Why the Five-Star Quality Rating Matters
The Five-Star Quality Rating System serves as an important tool for families and caregivers seeking the best possible care for their loved ones. A five-star rating signifies excellence in health care services, ensuring peace of mind for families that their loved ones are in capable and caring hands. It also reflects a facility’s dedication to continuous improvement and adherence to the highest standards in health care.
Oakdale Rehabilitation & Skilled Nursing: A Five-Star Facility
Commitment to Excellence
At Oakdale Rehabilitation & Skilled Nursing, we are dedicated to providing exceptional care tailored to the individual needs of our residents. Our five-star rating from CMS is a testament to the hard work and dedication of our entire team, from our skilled nursing staff to our supportive administrative personnel.
Comprehensive Services
We offer a wide range of services designed to promote the health and well-being of our residents, including:
- Rehabilitation Services:
- Personalized physical, occupational, and speech therapy programs aimed at restoring function and improving quality of life.
- Skilled Nursing Care:
- 24/7 nursing care provided by our highly trained and compassionate staff.
- Long-Term Care:
- Comprehensive care plans that address the ongoing needs of residents requiring extended stays.
- Specialized Programs:
- Programs designed to meet the unique needs of residents with conditions such as Alzheimer’s disease and other forms of dementia.
State-of-the-Art Facilities
Oakdale Rehabilitation & Skilled Nursing is equipped with modern facilities and amenities to ensure our residents’ comfort and well-being. From our well-appointed rooms to our therapeutic and recreational areas, every aspect of our facility is designed with our residents in mind.
Visit Oakdale Rehabilitation & Skilled Nursing today and experience the five-star difference!
Achieving a five-star rating from CMS.gov is a significant accomplishment for Oakdale Rehabilitation & Skilled Nursing, and it underscores our unwavering commitment to excellence in care. We are honored to serve our community and to provide the highest quality of care to our residents. We invite you to visit us and learn more about the exceptional services we offer. For more information, please contact us or visit our website.
Thank you for entrusting Oakdale Rehabilitation & Skilled Nursing with the care of your loved ones.
We are committed to continuing our tradition of excellence and to maintaining the high standards that have earned us this prestigious five-star rating.
References:
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Centers for Medicare & Medicaid Services. (2023). Care Compare.
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Oriol Health Care. (2023). Oakdale Rehabilitation & Skilled Nursing. Retrieved from Oriol Health Care.
Note: This blog post is part of our ongoing commitment to transparency and excellence in care at Oakdale Rehabilitation & Skilled Nursing. We encourage all community members to reach out with any questions or to schedule a visit.
Oakdale Rehabilitation & Skilled Nursing Achieves Deficiency-Free Status in Recent Recertification Survey
Oakdale Rehabilitation & Skilled Nursing West Boylston, MA
West Boylston, MA -We are thrilled to announce that Oakdale Rehabilitation & Skilled Nursing has achieved a deficiency-free status in the recent Recertification Survey conducted by The Department of Health & Human Services! This outstanding accomplishment is a testament to the dedication and excellence of our incredible team.
What is a Deficiency-Free Status?
A deficiency-free status is awarded when a healthcare facility meets all federal and state requirements during a comprehensive survey. This means that the facility adheres to the highest standards of care, safety, and quality, with no violations or deficiencies found. It’s a significant achievement that highlights a facility’s commitment to providing exceptional care.
The Recertification Survey
The Recertification Survey conducted by The Department of Health & Human Services is an in-depth evaluation of a healthcare facility’s operations, patient care standards, and compliance with regulations. The survey assesses various aspects, including:
- Patient care and treatment plans
- Staff qualifications and training
- Infection control practices
- Facility cleanliness and maintenance
- Resident rights and quality of life
Achieving a deficiency-free status means that Oakdale Rehabilitation & Skilled Nursing met or exceeded all these stringent criteria.
What This Means for Our Residents and Families
For our residents and their families, a deficiency-free status provides peace of mind, knowing that Oakdale Rehabilitation & Skilled Nursing is a facility where their loved ones receive top-quality care. It reassures them that our team is dedicated to maintaining a safe, healthy, and supportive environment for all residents.
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Commitment to Continuous Improvement
While we celebrate this achievement, we remain committed to continuous improvement. Healthcare is an ever-evolving field, and we strive to stay ahead by embracing the latest best practices, technologies, and innovations in patient care. Our goal is to not only meet but exceed the expectations of our residents and their families.
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Thank You to Our Community
We extend our heartfelt gratitude to our residents, their families, and the entire Oakdale community for their trust and support. Achieving a deficiency-free status is a collective victory, and we are proud to share this moment with all of you.
This is Made Possible Thanks to Our Incredible Team
This achievement would not have been possible without the dedication and hard work of our exceptional team. From our skilled nurses and physical therapists to our compassionate support staff, every member of the Oakdale family plays a crucial role in ensuring our residents receive the best possible care. Their commitment to excellence, continuous learning, and compassionate care is the foundation of our success.
Looking Ahead
As we move forward, we remain dedicated to upholding the highest standards of care and continuing to provide a nurturing and supportive environment for our residents. We are excited about the future and the opportunity to further enhance the quality of life for those we serve.
Thank you for being a part of our journey to excellence in healthcare. Together, we will continue to make Oakdale Rehabilitation & Skilled Nursing a place where residents thrive and feel at home.
About Oakdale Rehabilitation & Skilled Nursing Center
Oakdale Rehabilitation & Skilled Nursing, a proud member of Oriol Health Care, is a premier healthcare facility located in West Boylston, MA. We specialize in providing comprehensive rehabilitation and skilled nursing services, dedicated to enhancing the quality of life for our residents. Our facility offers a wide range of personalized care options, including short-term rehabilitation, long-term care, and specialized programs tailored to meet the unique needs of each individual.
Oriol Health Care has been a trusted name in the healthcare community for over 60 years, and Oakdale Rehabilitation & Skilled Nursing continues to uphold this legacy of quality and commitment. With a focus on continuous improvement and innovation, we strive to set the benchmark for outstanding patient care and rehabilitation services.
For more information about Oakdale Rehabilitation & Skilled Nursing Click Here.